OPC course payment, cancellation and refund policy

Paying for the course

OPC’s payment terms are 30 days from the date of invoice.

Cancellation at least 5 business days before the course

OPC will refund the full cost of a course for a participant who is unable to attend, if we are notified that the participant will not attend by email to Courses [at] opc.gov.au no later than 5 business days before the course is held.

Cancellation within 5 business days before the course

OPC will retain a $100 administration fee if we are notified that a participant will not attend a course within 5 business days before the course is held. OPC will refund the remainder of the cost of the course. OPC will waive the $100 administration fee if satisfied that there are exceptional circumstances.

Substituting participants

If a participant from an agency is unable to attend, another officer from the agency may attend the course instead. However, OPC must be notified of the change by email to Courses [at] opc.gov.au on or before the day of the course. If this does not occur, OPC may charge an administration fee of $100.

“No show”

OPC will not refund the cost of a course if a participant does not attend the course, does not notify OPC before the day the course is held and does not substitute another participant.