OPC course payment, cancellation and refund policy

Paying for the course

OPC’s payment terms are 30 days from the date of invoice.

Cancellation at least 5 business days before the course

OPC will refund the full cost of a course for a participant who is unable to take part, if we are notified that the participant will not take part by email to Courses [at] opc.gov.au no later than 5 business days before the course is held.

Cancellation within 5 business days before the course

OPC will retain a $100 administration fee if we are notified that a participant will not take part in a course within 5 business days before the course is held. OPC will refund the remainder of the cost of the course. OPC will waive the $100 administration fee if satisfied that there are exceptional circumstances.

Substituting participants

If a participant from an agency is unable to take part, another officer from the agency may take part in the course instead. However, OPC must be notified of the change by email to Courses [at] opc.gov.au on or before the day of the course. If this does not occur, OPC may charge an administration fee of $100.

“No show”

OPC will not refund the cost of a course if a participant does not take part in the course, does not notify OPC before the day the course is held and does not substitute another participant.