OPC course payment, cancellation and refund policy

Paying for the course

OPC’s payment terms are 30 days from the date of invoice. The invoice is usually sent 1 week before the course.

Cancellation at least 5 business days before the course

If you are unable to attend the course and you notify us of this by email at courses [at] opc.gov.au at least 5 business days before it is to be held, then you will not be invoiced for the cost of the course.

Cancellation less than 5 business days before the course

If you unable to attend the course and you notify us of this by email at courses [at] opc.gov.au less than 5 business days before it is to be held, OPC will invoice you for an administration fee of $100. OPC will waive the administration fee if satisfied that there are exceptional circumstances.

Unable to attend due to illness etc.

You will not be charged for the cost of the course if you are unable to attend because:

  • you are unwell;
  • you have been in close contact with anyone with COVID-19;
  • you have been in a COVID-19 area of concern at any relevant time prior to the course.

Substituting participants

If a participant from an agency is unable to attend the course, another officer from the agency may attend instead. However, OPC must be notified of the change by email to courses [at] opc.gov.au on or before the day of the course. If this does not occur, OPC may charge an administration fee of $100.

“No show”

OPC will not refund the cost of a course if a participant does not attend the course, does not notify OPC as required above and does not substitute another participant.